Sales · Customer management
CRM System
One place for every lead, customer and follow-up — with a visual sales pipeline so the team always knows what to chase next.
Shield Smith Lite builds tailor-made systems for your business. We turn paper forms and manual processes into digital workflows — then bring customers to you with websites, Google SEO and social media advertising.
01 — What we forge
We build the system that runs your business, then the marketing that grows it. One team from first sketch to first customer.
Software designed for how your business actually runs — inventory, orders, HR, CRM or anything in between. No forcing your team into an off-the-shelf box.
Web app · Mobile app · Dashboard
Learn more →Old forms, logbooks and filing cabinets become digital records your team can fill in on any device and find again in seconds.
Forms · Records · Migration
Learn more →Approvals, reminders and hand-offs designed around your business, so work moves on its own instead of waiting on someone’s desk.
Approvals · Alerts · Reports
Learn more →Fast, mobile-friendly websites and customer portals that look the part and are built to rank and convert from day one.
Company site · Portal · E-commerce
Learn more →Technical fixes, content and local search work that help the right customers find you when they search for what you do.
On-page · Technical · Local
Learn more →Targeted ad campaigns that reach your audience, tracked properly so you can see which spend brings real enquiries.
Campaigns · Targeting · Tracking
Learn more →02 — How we work
We sit with your team and map how work flows today — every paper form, spreadsheet and approval.
You see the workflow and screens before any code is written, and we adjust until it fits.
We develop the system, migrate your old records and train your staff to use it.
Website, SEO and social ads bring new customers in — and the system is ready to handle them.
03 — Your workflow, digitized
We map how a document really moves through your company — who fills it in, who approves it, where it gets filed — and rebuild it as a digital flow with the same steps, minus the chasing, the printing and the lost copies.
# was: 3-copy paper form + signatures form: "Purchase Request" fields: [item, qty, amount, supplier] steps: - submit: staff - approve: department_head - approve: finance when: amount > [LIMIT] - notify: purchasing reminders: "after 24h" archive: searchable # works on phone, tablet and desktop access: ["web", "mobile"]
04 — Selected work
A selection of systems and websites we’ve designed and built. Client names are kept confidential.
Business systems
Sales · Customer management
One place for every lead, customer and follow-up — with a visual sales pipeline so the team always knows what to chase next.
Finance · Approvals
Replaced paper supplier invoices and wet signatures with digital submission, multi-level approval and payment tracking.
Finance · Billing
Create, send and track invoices in minutes, with clear paid, due and draft status and reports for month-end.
Retail · Point of sale
A fast checkout built for the counter, connected to stock levels and daily sales reports.
Websites & e-commerce
Pet care · Website
Service tiers and pricing, a before-and-after gallery, and one-tap WhatsApp booking for a pet grooming and daycare business.
Agriculture · E-commerce
Online shop with cart and customer accounts for a premium fruit grower, available in English and Chinese.
Agriculture · Pre-order
A focused pre-order page where customers pick product boxes and delivery details, with WhatsApp support built in.
Need something similar for your business?
Talk to us about your project →05 — Our team
A small, hands-on team based in Puchong. The people you meet in the consultation are the same people who design, build and support your system.
CEO · Business & Marketing
Leads the business and marketing side — from your first consultation to the SEO and ad campaigns that bring customers in.
Head of Finance
Handles quotes, billing and project budgets, so you always know exactly what you’re paying for.
Lead Developer · Project Manager
Architects and builds every system, and keeps your project on schedule from first workshop to launch day.
Admin
Your first point of contact — arranges consultations, keeps documents in order and makes sure every enquiry gets a reply.
Bring us one form or one process that slows your team down. We'll show you how it looks as a system — free, no obligation.